Refund policy

Refunds

We would like to inform you that our company has a strict no refund policy. This means that once a purchase has been made, it cannot be returned or refunded under any circumstances.

We understand that this policy may be inconvenient for some customers, but we have implemented it to ensure that we can continue to provide high-quality products and services at competitive prices. By enforcing this policy, we are able to maintain our commitment to excellence and uphold the integrity of our business.

We encourage all customers to carefully review their purchases before making a final decision. If you have any questions or concerns about a product or service, please do not hesitate to contact our customer service team for assistance. melaninqueendesigns@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Thank you for your understanding and continued support.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.